Doing business with the Council

Doing business with the Council 2020-01-31T10:34:14+00:00

Croydon’s Strategic Priorities

We are Croydon – The Council and its partners have a vision, developed in consultation with over 20,000 residents and businesses, that by 2040 Croydon will be London’s most enterprising borough that fosters ideas, innovation and learning and provides skills, opportunity and a sense of belonging to all.

The Community Strategy is the overarching strategy for the borough. It sets our overall strategic direction, the priorities and outcomes we will focus on, and provides the framework for delivery that will guide and direct the activity of Local Strategic Partnership boards.

Croydon’s Corporate Plan for 2018-22, reflects the administration’s Manifesto committments. It sets out the Council’s priorities and looks at the need for change in our service delivery to take a more preventative approach; improving outcomes for our residents, businesses and communities.

The Croydon Observatory provides access to data and information about Croydon. It is an information sharing, mapping and reporting website that can be used by anyone.

Opportunity and Fairness Commission was launched in January 2015 to identify existing assets, understand the local challenges and  communities’ concerns and priorities, and propose solutions and engage with those who can deliver them to create a fairer and better place to live for everyone.

Council’s Equality Policy 2016-20  sets out the Council’s approach to fulfilling its statutory equality duty as a Public Sector employer under s149 of the Equality Act 2010. The Council’s equality objectives are set out in our Opportunity and Fairness Plan which outlines the key areas of focus for the council and its partners from public, community, faith, voluntary and business sectors.

In 2017 the Small Business Commission investigated and recommended actions to boost the growth and success of local small and medium-sized enterprises (SMEs).

The Commissioning Framework sets out the Council’s commissioning principles and our approach to ensuring the services we deliver (either in house or by working with our suppliers) meet local needs and deliver value for money.

Accessing Council’s business opportunities

We understand that working with local businesses is key to maximising the positive outcomes that we achieve through our commercial activity. We are keen to increase the number of local suppliers the council and our partners work with.

To take part in any tender from Croydon Council and to be able to express an interest in a contract opportunity, first you must register on the London Tenders Portal with your details and also the company that you work for.

Registering for an account with the London Tenders Portal is free and easy, and will also ensure that the Council is aware of your business’ interest in becoming a supplier. Numerous London Boroughs and organisations also use the London Tenders Portal and registering will ensure that you receive notifications of any relevant opportunity.


Working with the Third Sector and SME’s

We understand that working with local businesses is key to maximising the positive outcomes we achieve through our commercial activity, and are keen to increase a number of local suppliers that the Council and its partners work with.

The Council is committed to supporting the local SME and Third Sector in Croydon as we truly value the role played by these organisations in building a thriving local economy and creating a real sense of community.

We have made a commitment to working with local voluntary and community organisations, charities, social enterprises and small businesses to help them better understand our commissioning approach and develop the skills and resources necessary to meet the requirements of a commissioning process.

We understand that meeting the requirements of a commissioning exercise can be demanding and, for smaller organisations with limited capacity, it can at times feel as if there are unnecessary barriers to participation.

Some of the ways we aim to help our local providers to successfully compete is running targeted commissioning support sessions, engagement exercises or events that introduce large Council contractors to the local market. Those aim to help familiarise local organisations with buying processes and standards and to promote existing opportunities.

Supplier Code of Conduct

This code of conduct sets out the way in which we and our suppliers will behave towards each other. It provides clear guidance on respectful and professional behaviour for our employees, our suppliers, and interactions with our residents; appropriate business practices, including management of risk, continuous improvement, value, and security; and required standards of behaviour, including ethics, counter fraud and corruption, transparency, and social responsibility.

Supplier Code of Conduct

London Living Wage

The council is committed to paying the London Living Wage to all employees and contractors. As part of our drive to achieve increased financial security and greater independence for local people, we would like all Croydon employers, big or small, to become London Living Wage accredited employers by 2020. This will also help us work towards making Croydon the best borough to live, work and socialise in.

Good employer Charter

The Council is committed to ensuring that small local businesses can benefit from the wider economic growth. We would like all Croydon businesses and organisations to seek quotes from and use Croydon suppliers where ever possible. In 2016, we launched the Good Employer Croydon Network to build a network of Good Employers that do business responsibly, enabling both our employers and employees to benefit as our economy grows. Their work supports the success of the local economy through using local supply chains, creating local job opportunities, ensuring employees are paid a fair wage and promoting best practice in fairness, equality and diversity, staff wellbeing and development and environmental sustainability.

Good Employers in Croydon
What is the Good Employer Charter? 2019-09-04T10:43:04+00:00

Good Employer Croydon is a free accreditation scheme aimed at organisations that want to become a part of the Good Employer Network and gain recognition as good employers and responsible businesses.


My organisation does not pay London Living Wage, can I still join? 2019-09-04T10:50:20+00:00

Yes, however your organisation will need to commit to pay all direct staff London Living Wage twelve months from when your organisation joins Good Employer Charter.


My business is not in Croydon can I still join? 2019-09-04T10:51:10+00:00

Unfortunately we cannot accredit businesses that are not in Croydon. However we have an Inward Investment officer who can help you relocate your business to Croydon


I am a new/current business in Croydon, what can Croydon Council do for me? 2019-09-04T10:52:37+00:00

Once you join the charter you will be assigned a business support officer who will support you with any business related queries

The following benefits are offered as part of free Good Employer Croydon accreditation:

Increased publicity

Enhance your organisation’s profile through a number of marketing and promotional benefits such as:


  • Publicity through Croydon Council’s communication channels including social media, website, press releases and e-newsletter
  • Inclusion in a Good Employer Croydon advertorial published in the Your Croydon magazine distributed to all households across Croydon
  • Listing as an accredited member on the Good Employer Croydon website
  • Opportunity to promote work and best practice via speaking opportunities at Good Employer Croydon eventsExclusive event invitations
  • In addition to regular breakfast seminars, accredited organisations will also receive exclusive invitations to the following events:
  • Quarterly CEO Reception
  • Annual reception with the Leader of Croydon Council
  • Annual reception with the Mayor of Croydon
  • Meet the Buyer events
Is there any funding available once I join the Charter? 2019-09-04T10:54:03+00:00

The Good Employer Charter does not offer funding, however we can visit our Croydon Enterprise loan fund at to find more information about funding opportunities.



Equality and Inclusion

The council’s ambition is to make Croydon a stronger, fairer place where no community is held back. It acknowledges its statutory equality duty as a public sector employer under s149 of the Equality Act 2010. The council ensures staff, residents and service users are treated equally, with dignity and respect, regardless of: age, disability, race (including ethnic origin, colour, nationality and national origin), sexual orientation, sex, religion or belief (including philosophical belief) gender reassignment, marriage or civil partnership, pregnancy and maternity.

It will engage in a range of activities in order to translate our commitment to equality into practice and to meet our legal duties, these can be found in its Equality Policy 2016-2020 The council expects its local market to ‘Be Best’ and encourages businesses to implement best practice in fairness, equality and sustainability through their business practices

Companies that embrace equality policies outperform their competitors. Diversity helps draw top talent and foster innovation, and people perform significantly better when they can be themselves at work.

For more information on supporting LGBT employees in your organisation, please see below


Workplace Pride


Setting up an LGBT employee network group

Sexual orientation discrimination; a guide for employers

Advice, Information and activties

Supporting Transgender employees

Modern Slavery

Croydon Council’s suppliers – including sub-contractors – must comply with all applicable human rights and employment laws in the jurisdictions in which they work. This includes complying with the provisions of the Modern Slavery Act 2015. We are committed to ensuring that all suppliers with whom we do business understand the risks of modern slavery in supply chains, and take appropriate action to identify and address those risks, with particular focus on supporting victims of modern slavery.

Croydon Council relies on its suppliers for the delivery of many important public services and we expect the highest standards of business ethics from our suppliers and their agents. You can view our Modern Slavery Statement here.

The council is committed to eradicating modern slavery from its supply chain. This will be achieved through the design of our contracts and the ongoing monitoring of our contract partners systems. We will provide support and guidance so that every business that works with us is able to develop their entire supply chain in ways that demonstrate compliance with the Modern Slavery Act 2015.

Support with spotting the signs:

Croydon Modern Slavery Page
GLAA Spot the signs

Information for labour providers, labour users and workers

The Gangmasters & Labour Abuse Authority (GLAA)

If you have a modern slavery concern:

First responders are able to refer suspected victims of modern slavery into the National Referral Mechanism in order for a decision to be made as to whether they have been a victim of modern slavery.

Government Guidance on First Responder Organisations

End Violence at Work Charter

The council agrees that no one should be subject to physical or verbal abuse at work. We will support our partners, particularly in the voluntary and community sectors to introduce the ten point plan to improve safety at work, including training, assessment, monitoring, and ongoing support, so that staff can perform their duties free from the threat of violence.

Ethical Care Charter

The council is committed to delivering high quality home care services that ensure the health, safety and dignity of our most vulnerable residents. This is achieved through our contract arrangements that allow care providers to ensure staff are paid at least the London Living Wage, receive regular training and support, are paid for their travel time and are allocated the right amount of time to deliver high quality care.

Construction Charter

The council is committed to securing ethical construction practice. This is achieved through our contract arrangements that ensure that our construction projects meet the highest standards for workers and residents. This includes ensuring both building contractors and subcontractors on local authority projects provide good jobs, good apprenticeship training, excellent health, safety and employment rights, and pay workers a fair rate that is at least London Living Wage compliant.

Dementia Friendly Borough

London Borough of Croydon was awarded the ‘working towards dementia friendly’ status by Alzheimer’s Society in 2018. Led by Croydon Dementia Action Alliance (CDAA) we will strive to make our borough fully inclusive where people living with dementia are respected and confident they can contribute to community life without stigma. We will work with local people, communities and businesses to raise awareness and build support into everyday activities and locations. We will commission ‘with dementia in our minds’.

Hopefully, these charters give an indication of where Croydon is heading. We have aspirations for all in our borough and we do not want anyone to be left behind. In addition, we adhere to the UK Government code of conduct.

Disability Confident

Croydon Council is a Disability Confident Employer and encourages its partners and wider businesses operating in the borough, to support this government scheme which aims to help employers make the most of the opportunities provided by employing disabled people.

The Disability Confident Action Group (DCAG) is a forum for local groups and national organisations based in Croydon that helps support disabled people and those with long term health conditions to fulfil their potential and realise their employment aspirations. The DCAG, facilitated by Croydon Council, meets bi monthly and has a membership of some twenty plus Croydon based organisations including Croydon People First, Ingeus, Shaw Trust, Status Employment, Mind in Croydon, Jobcentre Plus (Department for Work and Pensions) Startup Croydon, and London Economic Development Company. Aligned to the National Disability Confidant Campaign the DCAG aims to increase the awareness and confidence of employers in the borough to employ people with disabilities, challenge attitudes towards disability, and increase the understanding of disability. It meets to discuss legislation, current issues around disabilities, co-ordination of activities and the sharing of information. There are regular contributions from other bodies on work taking place to champion people with disabilities.

Social Enterprise

Croydon became the first London borough to win Social Enterprise Place Status in 2014. Social Enterprise Place status recognises the number of businesses in Croydon that reinvest their profits in making a difference by tackling social issues such as improving communities and the environment. It also recognises Croydon Council’s determination to grow the social enterprise community.